Return & Refund Policy
Damaged, Defective, Mis-Shipped:
Nancy Beauty Warehouse will replace/refund any item(s) damaged in transit, defective upon receipt, or mis-shipped. Please carefully examine your order and report any issues within seven days of receipt.
Requesting a Return (Online Orders Only)
Returns of all online orders require a Return Authorization Number. To start a return, call 1-800-888-4055 or email at info@nancysbeauty.com. Once a return is approved, a return authorization form will be issued and must be mailed back with the returned item(s) for proper return processing. Return Authorizations expire 30 days after issue.
All merchandise must be returned unopened, in saleable condition, in the original manufacturer’s packaging. No returns allowed for makeup, skincare, waxes, eyelashes, eyelash extension glue and hygiene products. There are no returns, credits, refunds, or exchanges on sale or custom items. Damaged, used and/or stickered products will not be accepted.
Upon receiving the returned merchandise, refunds will be issued within five business days.
Shipping, additional fees, and promotional coupons are not included in the refund amount. Special orders are not eligible for returns.
Salon equipment/furniture must be returned in original packaging in resaleable condition and is subject to a 20% restocking fee. Customer is responsible for return shipping charges.
Returns within 30-Days
For returns within 30-days of purchase, Nancy’s Beauty Warehouse will provide a return label for unopened items in resalable condition.
Returns after 30-Days.
Nancy’s Beauty Warehouse does accept returns after 30-days, up to 90 days. The customer is responsible for the return shipping charges on these returns. These items are subject to a 15% restocking fee.
No Returns after 90-Days.
Nancy’s Beauty Warehouse does not accept returns after 90-Days. For defective merchandise, a Manufacturer’s Warranty may apply.
Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.